Moving customers off old plans
The Un-carrier is quietly bumping customers off legacy plans, hiking their monthly rates by up to 60% in the process. Reddit user inspron2, for instance, was shifted from the “Preferred FT 600 NW Reduced price” plan to “Legacy Rate Plan C26ML4999” in April.
As a result, their base plan cost, line addition charges, and data rates all shot up. For some reason, their taxes and fees went down, but the net result is still an inflated bill. Despite the increase in price, device financing isn’t available.
Keeping mum
T-Mobile is changing plans without first informing customers. | Image by Reddit user Jobber99
A similar surprise hit Reddit user Jobber99, who noted that they received absolutely no warning about the switch. They only found out after opening their May bill, which had ballooned from $135 to $228 for five lines.
They were moved from “Family time 700” to “Legacy Rate Plan C26ML5999.”
Been going on for a while
T-Mobile has apparently been quietly changing plans since March.
While there’s no way to know which plans have been targeted, T-Mobile appears to be going after ancient offerings, though changes may also be on the horizon for the Simple Choice and Select Choice plans.
One theory is that T-Mobile is only forcing upgraded plans onto customers who escaped last year’s rate hike.
Being blindsided by a higher bill tends to do that, and quite a few users are already looking for the exit door.
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