Woman allegedly fired by Arch Telecom for $30K fraud gets hired as a manager by T-Mobile

T-Mobile hires former Arch Telecom employee accused of $30K fraud, makes her a manager, gives her a pay raise

T-Mobile third-party store. | Image by T-Mobile

The rep, who goes by the username “Different_Bad_9880” on Reddit, apparently worked with this woman while at an Arch-owned store where he still works now. He complains that his paychecks are still being hit with chargebacks from fraudulent sales that she had him log. While his pay is suffering from her actions, she is making more money now as a manager at a corporate-owned T-Mobile location. He asks, “How is this possible?”

“This happens more than you might think,” says one response.

One response on Reddit came from someone who appears to have knowledge on how often things like this take place. He says that it happens more than you might think as “shitty employees” are shuffled between TPR and COR (Corporate stores owned and operated by T-Mobile) stores.

Managers and executives are looking the other way when their reps start cramming

Another response brings up a point that we have mentioned several times. It seems that managers, both TPR and COR, look the other way when a rep starts adding unrequested accessories like device insurance, screen protectors, chargers, and Bluetooth earbuds to a customer’s invoice. Some managers might give a shady rep an “atta boy” for this practice, known as “cramming,” because it helps a store reach its performance goals and make more money.

None of this makes sense

It doesn’t make any sense. Someone gets fired, remains actively under investigation for taking part in a $30,000 fraud, and gets a job in the same industry. Not only that, but she also is made a manager of a COR T-Mobile store and receives a nice bump in pay.

While this all sounds strange, perhaps a Redditor with the username Waste_Pass_6915 has the answer to the question. “How is this possible?” He said, “T-Mobile doesn’t care about fraud. I have seen plenty of RSMs (Retail Sales Managers) commit fraud openly and have had zero repercussions. I promise, they only care about money.”