OnePlus announces resumption of halted updates

OnePlus has identified and resolved the issue it had with two updates

No external users were impacted by the bootlooping

As for those who haven’t received the update yet because of the halt, OnePlus says that it has gradually resumed the rollout starting today. OnePlus users were lucky that the firm caught the issue internally before any external users were affected. That’s because a boot loop is a very serious issue that sometimes requires the manufacturer to swap impacted phones with replacement units.  

Kudos to OnePlus for the way it handled this situation

We often hear about software updates that brick customers’ handsets and the manufacturer fails to handle the problem in a way that reduces the stress on users. So kudos to OnePlus for catching the issue before it started sending out the updates to OnePlus users. The firm also earns points for halting the public rollout of the updated software and making sure that a clear and concise statement was released to OnePlus customers.  

Today, OnePlus resumed rolling out the updates it halted. | Image by OnePlus

Google’s customer service should learn from the way OnePlus handled this

Compare these actions, or shall I say lack of actions by Google, with OnePlus’ quick and transparent statement. OnePlus quickly isolated the problem to internal devices and even after it did that, it halted the update to make sure that customers would not be impacted.

With the recent Pixel and Pixel Watch issues, users can’t be blamed for feeling out of the loop. With Google, when there is an issue with an update, there seems to be no desire on the part of Google to admit that an issue exists. There is also no rush to get the word out to Pixel users that there is a problem and disseminate a patch to fix it.

In my opinion, Google needs to really start taking customer service seriously. That is, unless it isn’t serious about the Pixel line, something that many consumers firmly believe.